Privacy Policy

BioPep Labs (“we,” “our,” or “us”) is committed to safeguarding your privacy.

This Privacy Policy, along with our Terms of Use and any other referenced documents, outlines the basis on which we will process any personal data we collect from you or that you provide to us. Please read this carefully to understand our views and practices regarding your personal data and how we will handle it. By visiting biopeplabs.com.au (our “site”), you accept and consent to the practices described in this policy.

Information We May Collect

1. Information you provide directly:
You may give us information by filling in forms on our site or by corresponding with us by phone, email, or other methods. This includes information you provide when:
• Searching for a product
• Placing an order
• Registering on our site
• Participating in discussion boards, forums, or social media functions
• Reporting a problem with our site

The information you provide may include:
• Name
• Address
• Email address
• Phone number
• Financial or credit card details

2. Information we collect automatically:
Each time you visit our site, we may automatically collect:
• Technical details (IP address, login information, browser type and version, time zone, operating system, platform, plug-in types)
• Information about your visit (URLs, products viewed/searched, page response times, download errors, length of visits, clicks, scrolling, navigation methods, phone numbers used to contact customer service)

3. Information we receive from third parties:
We may work with trusted partners (e.g., business partners, payment processors, delivery providers, advertising networks, analytics providers, credit reference agencies) and may receive information about you from them.

Our site uses cookies to distinguish you from other users. This helps us provide you with a better browsing experience and also allows us to improve our site. For more details, please see our Cookie Policy.

How We Use Your Information

We take your privacy seriously and do not sell your personal information to third parties.

We may use the information you provide:
• To fulfill orders and contractual obligations
• To provide products, services, or information you request
• To inform you of similar products or services you may be interested in
• To ensure our content is displayed in the most effective manner for your device

We may use information collected automatically:
• To administer our site (troubleshooting, data analysis, testing, research, and statistics)
• To improve functionality, performance, and security of the site
• To measure the effectiveness of advertising and deliver relevant promotions
• To support interactive features you choose to use
• To provide recommendations or suggestions that may be of interest to you

If at any point you no longer wish to receive marketing communications, you may opt out by contacting us directly.